Your front desk rehearses real difficult-guest situations with a lifelike AI, then gets a coaching report on what to do better. So the first time they handle it for real, it isn't the first time.
No credit card needed. Works in the browser on any phone, nothing to install. Built for hotels, restaurants, and hospitality teams.
Hiring? Send candidates a scored practice conversation before the first interview.
Every angry check-in, refund fight, and review threat is a live exam for your team. The stakes are real. Until now, the practice ground didn't exist.
outlives the shift it happened on. A recent one-star review sits near the top of your listing for months, and it is the first thing the next traveler reads about you.
is the cheapest one you will ever keep. They are already here, already paid, and still recoverable. Winning a replacement costs real marketing money; handling this conversation well costs four minutes.
on the front line every year. The person handling tomorrow's complaint may have been onboarded last week. Repeatable training beats memory.
Every part is built for how front-desk conversations actually go.
Every scenario has a surface complaint and a real need underneath. The guest's mood shifts as you talk: handle it well and they soften, brush them off and they escalate. This is not a bot that gives up the moment you apologize.
Empathy, clarity, problem-solving, professionalism, and honesty, each rated 1 to 5 and backed by real quotes from the conversation. No mystery grades.
Get a suggested next move mid-conversation, without handing you the answer.
Practice out loud in voice mode and hear the guest react in real time.
Track how everyone scores over time, and catch the person who is great on clarity but weak on empathy before a real guest does.
“A guest insists the rooftop pool was promised open during renovation.” Give the AI a one-line brief like that and it drafts the whole scenario: the guest's mood, the hidden need, what a great save looks like. Train on the situations that actually happen at your desk, not just the generic ones.
Resumes don't tell you how someone handles an angry guest at 11pm. Send applicants the same conversations your team trains on, scored the same way, no account needed. You read the transcript and you decide: there is no auto-reject anywhere in the product.
Assessments are switched off in some places and the rubric is not externally validated as job-related. Both are spelled out in full on the hiring page, before you plan around them.
Choose from a seeded library of personas and difficulty levels, or the drill your manager assigned this week.
The AI reacts to what you say. Wrong answers get harder guests. Warmth de-escalates. A live mood meter tells you where they are.
Five competency scores, evidence quotes from your transcript, and one concrete thing to try next time.
Most chatbots reward good manners. Real guests don't. Every scenario has a hidden need under the stated complaint. The guest is angry about the room, but what they really need is to feel heard about the wedding they flew in for. Only genuine handling moves them.
Some scenarios are marked unwinnable. You can't rescue every conversation. The point is to learn to de-escalate gracefully, not to always win. That's hospitality, not a video game.
Every trainee, every competency, one screen. See who is improving, who needs a coaching note, and which skills the whole team is weakest on, backed by real conversations rather than gut feel.
Assign a drill in two clicks and it lands on the trainee's screen with your note attached. A weekly digest lands in your inbox so silence means healthy.
A small first group of properties, on these terms: 20% off published list for 24 months, a direct line to the people building the product, and your hardest guest situations turned into training scenarios with you.
In exchange we ask for three things: permission to use your logo, a short written case study once you have results, and an hour or two of your team's time developing scenarios. 10 spots, closing 30 November 2026. List price applies at renewal. Use code FOUNDINGPARTNER20 when you subscribe.
Try it free, voice included. Your session allowance is shared across the properties on your plan.
Every plan includes voice and text, all 18 built-in scenarios, and the five-competency coaching report. Plans stop at their allowance rather than billing you for overage, so a bill can never surprise you.
Start with 5 free sessions today, voice included. No card. Your first coaching report in minutes.
Founding-partner spots are open. See the offer.